(First of all, hit “Recommend” on this page. You already know car dealerships are run by criminals.)
I bought my first new car in the summer of 2002. It was a black 2001 Chrysler Sebring LXi. Remember the color. Black. I was so damn happy to finally have a car with a warranty and that “new car smell”. Cost me over $25,000.00 and that was eight years ago.
As the year went on, I started noticing a peculiar thing happening to the clearcoat on the trunk lid and the roof. It was seperating from the black paint and flaking off the car. I took it to Liccardi Chrysler in Green Brook, NJ and they said that it was not covered unless they saw rust. Way to stand by your product. I ended up having to pay hundreds of dollars to have the trunk lid and roof redone on a BRAND NEW car.
According to Center for Auto Safety’s web site:
“Although CAS urged Chrysler, Ford and GM to repaint all vehicles with defective paint for free, regardless of whether the vehicle was purchased new or used, only GM adopted a corporate-wide paint policy that pays all the cost of repair for six years and unlimited mileage. Several national class action lawsuits have been filed against Chrysler. One need not contact lawfirms handling these cases to be part of the class action as the court will order notification of all owners covered by the class if a settlement is reached. “Dateline NBC” did a program on peeling paint on November 2, 1997, and has an Internet website, www.dateline.msnbc.com, from which further information can be obtained.”
Customer complaints about various Chrysler Sebrings with defective factory paint:
I thought it would be smooth sailing from that point on. Wrong. I opened the driver’s side door and some idiot put a hole right through the leather seat. A reckless and avoidable act indeed. Always remove sharp objects like screwdrivers from your pockets before sitting in a car. Especially someone elses car for God’s sake! By this point I had vowed never to return to Liccardi Chrysler. Extreme negligence to say the least. I didn’t even bother contacting Liccardi about the hole they cause because I knew it’d be several more weeks of arguing with them.
Soon the hood, door trim and areas around the windows began losing clearcoat. The car was no longer black. I referred to the color from that point on as “urban camouflage” and steadfastly refused to pay any more money toward a new paint job.
As the years went by I saw hundreds of formerly black Chrysler Sebrings roaming the Earth. A true factory defect if one ever existed! There was absolutely no effort on Chryslers’s behalf to remedy the atrocious paintjob. None.
I drove around the Sebring for eight years and aside from a ridiculous amount of labor replacing spark plugs, it was an ok car in the mechanical sense. Until the summer of 2010.
I was on Route 18 North on my way to work when the automatic transmission died. 160,000 miles and the car was done. The cost of a new transmission was $6500.00 according to Rainey’s Repair Shop. Far more than the value of the car. (Jim Rainey runs one of the best shops around. I trust his work so much that he’s one of few shops I’ve trusted to work on my 1981 DeLorean. The other being P.J. Grady DeLorean in West Sayville, New York. In fact, DeLoreans have no paint. The exterior is stainless steel. Buy a DeLorean and never worry about paint again!)
It was bittersweet cleaning out my car in preparation for it being donated to Kars for Kids. The problems I complained about for years had caught up to the Chrysler Corporation. Today, Chrysler Corporation no longer exists. Years of poor production and waning consumer confidence sunk them. I am glad the market dictated their demise.
Let’s move on to Brad Benson Hyundai. Brad Benson is a former New York Giant who spends a great deal of money on radio ads. Featuring his favorite person: Brad Benson. He is an out-of-touch older gentlemen with the comedy stylings of a shitty diaper.
My brother’s Hyundai Tiberon has had its own bout with a terrible customer service experience. My family dealt with a lot of crap from Brad Benson over the years, so I asked my mom to write about her experiences for this article:
“Car dealerships will do almost anything, promise anything to sell a car. They promise outstanding customer service. When the times comes that you need the service, they have amnesia. Example: bought a car at Brad Benson Hyundai. Were asked to complete a survey and were told that the first oil change would be free. Made an appointment for the oil change; were told that the oil change was only free if we gave the sales person all 5’s (the highest score). I think that’s fraud. Next up: we gave the car to our son. When he needed extensive work on the car he was told that they would not honor the warranty as they changed the policy in 2004 and even though the car was still in the family, same last name and all, they would not honor the warranty. That trip cost him $2000. Oh, and they quoted the cost of the repairs as less than that but when he went to pick up the car it was more. So next time a car salesperson tries to sell you a warranty, tell him/her to stick it.”
Customer complaints about Brad Benson Hyundai: